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The latest reports from users having issues in New York City come from postal codes 10118, 10021, 10023, 10013, 10004, 10003, 10011 and 10001.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
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In the last three months, how would you rate Spectrum?
2.26 out of 5 265,462 ratings
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Problems in the last 24 hours in New York City, New York
The chart below shows the number of Spectrum reports we have received in the last 24 hours from users in New York City and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Spectrum. Are you experiencing issues or an outage? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
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Wi-fi (14%)
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TV (8%)
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Total Blackout (8%)
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E-mail (4%)
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Phone (2%)
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Live Outage Map Near New York City, New York
The most recent Spectrum outage reports came from the following cities:New York City, Brooklyn, East Newark, Hackensack, Fort Lee, The Bronx, Queens, West New York, Kearny, Wallington, Irvington, North Bergen, Rutherford, Jersey City and Newark.
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| City | Problem Type | Report Time |
|---|---|---|
 New York City | Phone | |
| New York City | Internet | |
| Brooklyn | Internet | |
| Brooklyn | Internet | |
| East Newark | Internet | |
| Hackensack | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports Near New York City, New York
Latest outage, problems and issue reports in New York City and nearby locations:
- Eric Hyer (@erichyertko) reported fromQueens, New York
@Ask_Spectrum why can’t you incompetent pieces of **** get it together. ******* worthless!
- MPC (@mattpcal) reported fromManhattan, New York
@Ask_Spectrum why is my internet down in lower Manhattan
- Holly Lisker (@HollyLisker) reported fromManhattan, New York
@Ask_Spectrum 2 full days no service! 2 kids at home needing wifi for their online classes! 2 full days no internet/tv/NOTHING! First Ave btwn 11th & 12th st, NO STOP PROBLEMS for YEARS. Technicians a dozen times a month. We pay our bill while my kids fall behind in school!!!
- Janet flora (@janet_flora) reported fromManhattan, New York
@Ask_Spectrum so done with spectrum The worst and rudest conversation on the phone today please DM me for your suggestions about a better provider. Clearly spectrum does not value loyalty and customer relations
- Tim Edmonds (@TimEdmonds_) reported fromManhattan, New York
@Ask_Spectrum 10016 ZIP has had continual internet issues. Please fix ASAP.
- Ryan Sprague (@RyanSprague51) reported fromQueens, New York
@Ask_Spectrum how it can it take more than 18 hours to resolve a service interruption?
- John (@johnnyr1111) reported fromManhattan, New York
@Ask_Spectrum is there a cable outage in NYC? My Internet is working but cable is not.
- Tim Edmonds (@TimEdmonds_) reported fromManhattan, New York
@Ask_Spectrum Your service is such a joke.
- Ryan Sprague (@RyanSprague51) reported fromQueens, New York
@GetSpectrum @TENETFilm I’m in Astoria Queens and our service has been “interrupted” for over 24 hours. Nobody will respond to me on why this is happening or when it will be resolved 24 hours. Are you kidding me?
- 𝚔𝚕𝚜 (@kelsiwhitney) reported fromManhattan, New York
@Ask_Spectrum outage in 10016... can you guys get on this? Super disruptive. People are WFH.
- Jasceth Francis (@CCharms76) reported fromQueens, New York
@GetSpectrum u suck!!! Raising prices in the middle of this pandemic so heartless about to cut this service off!
- Zev Gotkin (@ZevGotkin) reported fromQueens, New York
@Ask_Spectrum Is there an outage in Queens?? #spectrum #OutageAlert
- Tracy (@tracymwNYC) reported fromQueens, New York
@Ask_Spectrum hey, is there an issue in 11102?
- Ryan Sprague (@RyanSprague51) reported fromQueens, New York
Is anyone else in Astoria, Queens suffering through @GetSpectrum internet service being down for almost 20 hours now? How is this even possible? No ETA on resolving the issue? It’s been almost a whole day.
- Tyler Mead (@Meadbymead) reported fromManhattan, New York
Love that I’m paying a monthly @GetSpectrum bill for a service that only works half the time
- Matt Bruccoleri (@mattybstacks) reported fromManhattan, New York
@GetSpectrum not really sure what service i pay for if it’s down every other day
- Tonia (@722bethechange) reported fromQueens, New York
@Ask_Spectrum is there an outage in zip code 11360? Again? 🙄😕
- Tim Edmonds (@TimEdmonds_) reported fromManhattan, New York
@Ask_Spectrum this is the 10th outage I’ve had in the 10016 zip in the last week. Your service is a joke.
- Brian Lloyd (@NYC_Realest) reported fromManhattan, New York
@Ask_Spectrum can you guys do a better job on your internet?!?? As a live streamer, your service is not working for me!
- Ocasso (@SouthernSlangg) reported fromManhattan, New York
@LevMarie_ @GetSpectrum Lmao cuz it’s the new customer special. Then they jack the price up after like a year
Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- ToraToraTora 🍑😎🧡 (@_ToraToraTora_) reported
@Spectrum is the f*ckn worse!!! From the service to the technicians!! Count yall f*ckn days! Sicka yall!! @Ask_Spectrum
- William S (@wlscarborough) reported
@moonbird @Ask_Spectrum Down in Five Points. Also, Ingles and Fresh Market on Merrimon now have cash only. No cards.
- Rob Johnson (@starrobj) reported
@Ask_Spectrum @Ask_Spectrum we have been down since 9 AM. Is there an update? When will service be Restores? 818-928-9481
- ROZ (@ThatGuyRoz) reported
@GetSpectrum Hopefully the *5th* on-site tech (arriving at some unspecified time tomorrow) can fix my internet after 3 weeks of intermittent drops. It'll be the second time a maintenance truck has been here, hopefully this time they don't ******* off and say 'nothing' is wrong...
- AD (@A_Deezy2) reported
Aye @GetSpectrum @Ask_Spectrum, I’m not paying y’all a ******* dime for my internet this month.I’ve missed 4+ days of work bec of y’all in less than 3 weeks & nothing has been done to compensate me. Legit the worst company on planet earth
- Cody Sersey (@CodySersey) reported
10/10 would not recommend @GetSpectrum I’ve had nothing but problems since I moved literally 2 blocks down the road in my town I hope this saves people money and they pick a different provider y’all suck
- Harrison Haug (@harry_son) reported
Alright @GetSpectrum - you’ve got an hour to fix yourself before the #ResilientSF game starts. Please work?
- Jo-Ce-Phus (@StacksOn_DECKer) reported
@Ask_Spectrum nothing like not having TV,Phone, or internet for hours on end without a even an idea of when service will be turned on. Me and at least 4 households will be switching to @ATT tomorrow. #CompleteJoke
- Immigrant now citizen (@now_citizen) reported
@TheTweetOfGod Can you do it to my @GetSpectrum internet. Big area been down for 3 hours which shows don’t know how to engineer internet as should be multiple redundant paths (I’m ok if just my block down as stuff happens) Alert happened an hour before I lost so big single Point of failure
- hom*o superior (@falseroxy) reported
cool no one at @Ask_Spectrum can do anything and they want me to go instore during a pandemic to prove that i live in the house where i've had service for 3 years. between this and the corncob tv thing they suck
